Privacy Policy

StenkUrban respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, purchasing a service, submitting a support request, or otherwise communicating with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

We may collect information you provide directly, including:

• Full name
• Business name
• Email address
• Phone number
• Billing information
• Business address
• Website address
• Project details
• Support request information
• Communications with our team
• Files or documents submitted by you
• Payment and transaction references

We may also collect information automatically when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Time spent on pages
• Click and navigation activity
• General location derived from IP address
• Cookie and analytics data

We may use collected information to:

• Respond to inquiries
• Prepare quotes and proposals
• Deliver purchased services
• Manage client projects
• Process payments
• Provide customer support
• Communicate about projects
• Improve our website and services
• Prevent fraud and abuse
• Maintain business records
• Comply with legal obligations
• Analyze marketing and advertising performance

Payments may be processed through third-party payment providers such as Stripe or other authorized payment processors.

StenkUrban does not directly store complete payment card numbers. Payment information is handled according to the privacy and security practices of the applicable payment provider.

We may use cookies and similar technologies to:

• Remember user preferences
• Analyze website traffic
• Understand visitor behavior
• Measure advertising performance
• Improve website functionality
• Support security and fraud prevention

Users may control cookies through their browser settings. Disabling certain cookies may affect some website functions.

We may use analytics and advertising tools, including services provided by Google, Meta, and similar platforms.

These services may collect information about website visits, interactions, devices, and advertising activity. This information may be used to measure campaign effectiveness, understand user behavior, and improve marketing.

We may share information with:

• Payment processors
• Hosting providers
• Cloud service providers
• Customer relationship management providers
• Email and communication platforms
• Analytics providers
• Advertising platforms
• Contractors or service providers assisting with a project
• Legal or regulatory authorities when required

We do not sell personal information in exchange for money.

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and support legitimate business operations.

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure. Users should avoid sending highly sensitive information through unsecured forms or email.

Because StenkUrban may serve clients in multiple countries and use international technology providers, personal information may be processed or stored outside the user's country.

Where required, we take reasonable steps to use service providers that maintain appropriate privacy and security safeguards.

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access
• Request correction
• Request deletion
• Object to certain processing
• Request data portability
• Withdraw consent
• Opt out of certain marketing communications

Requests may be submitted through the Customer Support page.

California residents may have additional rights under applicable California privacy laws.

These rights may include requesting information about personal data collected, requesting deletion, requesting correction, and opting out of certain sharing practices where applicable.

StenkUrban does not discriminate against users for exercising applicable privacy rights.

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to remove it.

Our website may include links to third-party websites or services.

StenkUrban is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those providers.

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last Updated" date.

To submit a privacy request or ask a question about this policy, visit our Customer Support page.

You can also review our Terms of Service or reach out through the Contact page.